At Thermisia, we aim to provide a seamless and efficient shipping experience. Below are the details regarding order fulfilment, shipping costs, delivery timelines, and important considerations for receiving your order.

Order Fulfilment Processing Times

• We process and dispatch in-stock items within 2-3 business days.

• If an item is out of stock or back-ordered, we will notify you as soon as possible with an estimated delivery time frame. You may choose to wait for restocking or cancel your order for a full refund.

Shipping Costs & Calculation

• Shipping costs are based on a weight-based slab system as follows:

  • 0-0.9 kg: $6.99
  • 01-10 kg: $19.99
  • 10.01-25 kg: $34.99
  • 25.01-34.99 kg: $49.99

• The shipping cost will be calculated based on the total weight of your order and will be displayed at checkout.

• Additional charges may apply for fragile items such as mirror panels and glass infrared panels due to their delicate nature.

• If you are located in a remote or regional area, delivery times may be longer, and additional shipping fees may apply.

PO Box Deliveries

We do not deliver to PO Box addresses. Please provide a physical address at checkout to avoid delays.

Delivery Timeframes

• Standard shipping times vary depending on your location, but typically fall within the following range:

  • Metro areas: 3-5 business days

  • Regional areas: 5-10 business days

  • Remote locations: Additional delays may apply

• Please note that orders placed during peak sales periods or public holidays may require an extra 2-3 business days for processing.

Receiving Your Order

• You will receive an Order Shipped confirmation email once your order has been dispatched, including tracking details.

• Please inspect your order upon delivery. Do not sign for the package if there is visible damage to the packaging. Instead, refuse the delivery and contact us immediately at contact@thermisia.com.au.

• Once a delivery has been signed for, it is considered received in good condition. If you suspect internal damage, report the issue to us within 2 business days of delivery.

Back-Ordered Items

• In rare cases, an item may be placed on back-order. We will notify you immediately with the estimated restocking time and provide options to wait for the product or receive a refund.

Need Assistance?

For any shipping-related queries, please reach out to us at contact@thermisia.com.au. Our team is happy to assist you with any concerns regarding your order's shipping and delivery status.