Collection: FREQUENTLY ASKED QUESTIONS

Since infrared heats objects in the home rather than the air, there is less heat loss than traditional heating systems. All of our infrared heating panels are also designed to run on a thermostat that turns the panels on and off when needed (usually only running 6-7 hours a day), using the least amount of energy possible to heat your home; however, it is important to keep in mind that certain factors, such as other rooms in the home not being heated and window insulation, can affect the overall running costs.

Yes, in fact, infrared heating systems can offer a wide range of health and environmental benefits to homeowners, including offering relief for Rheumatoid arthritis, pain, asthma, detoxification, joint problems, compression fractures, circulation problems, and skin conditions.

Infrared heating systems can easily be installed onto the walls or ceiling of any home by one of our licensed installers or by yourself. Electrical connections can also be completed by a certified electrician in no time.

No, the panels come with a 2m cable that can easily be stripped and added to.

Infrared heating systems require no maintenance to keep them running at optimal efficiency. Simply keep them clean by using a soft, dry cloth

While infrared heating panels can feel hot to touch (between 70-90 degrees Celsius), they will not burn you. All of our heating panels have a Safe Guard Heat Control built into them that is set at 90/130 degrees Celsius and are not heated 50mm around the edge as an extra precaution.

All of our infrared heating panels are controlled using a thermostat or smart control system. Each type of thermostat provides control over temperature and energy usage, and some thermostats can be synced to your phone and controlled from where ever you are.

Yes. All of our handheld thermostats have an approximate range of 100m.

All of our thermostats are IP21 rated and need to have a moisture cover if being installed outside. Infrared heating systems that are being installed in the bathroom will have to be installed to moisture zoning specifications.

Yes. All thermostats come with a sensor terminal.

Yes. Broken remotes can easily be replaced by any 486 RF remote.

To control all of the thermostats in your house at once, you can install and use the Smart-E app on your phone. This app will also allow you to set child locks on each of the thermostats.

Depending on the structure of your home and window insulation, the average would be 30 watts; however, a higher wattage may be needed for uninsulated homes and a lower wattage for well-insulated homes.

Yes. We have qualified and trained electrician's nationwide to assist with any installation needs.

Yes. Since infrared heating works by heating objects rather than the air, it prevents dampness, mould, and mildew from forming.

The size of panels that you will need to heat a space depends on the room being heated, as well as the overall size of the room. If you are unsure of what panel size will work best for your needs, one of our consultants can give you professional advice on maximizing the benefits of infrared heating.

All of our mirror panel products are IP65, bonded on the outside, and come with a sealed power box unit. Mirror panel products are perfect for helping reduce dampness and condensation, and the mirror will never steam up like regular mirrors do.

To heat a small bedroom or office space, an infrared heating system would cost under $1000 and can be installed within an hour, where as a heat pump could cost over $2500 to heat the same space.

Infrared heating systems offer a selection of benefits and advances, such as:
A 20-year lifespan A 03-year warranty (depending on the product) No moving parts and less long-term maintenance issues No remotes that can be lost No noise No outside compressor taking up space No drop off in performance if left unmaintained Health benefits Does not need to be replaced after 10 years Does not require pipes to be run Can be painted to blend with the wall

All panels should be mounted higher than 1.2 metres above the floor.

No. Installing panels back to back or opposite each other will stop the panels from being able to bounce the infrared light because infrared light needs to have no obstruction around it to work properly.

Yes. Installing panels on the ceiling is actually the most efficient way of heating a room; however, the best panels for mounting on the ceiling are made of aluminum due to weight factors.

All of our panels are available with a safety cable and screws that can be used to stop the panel from falling in the event of an earthquake.

Yes. Infrared heating panels can be used singularly or as part of the home's overall heating solution.

Yes; however, it is important to keep in mind that thermostats are limited to 6 amps.

Most of our infrared heaters come with 03 years Warranty, but, since the heaters have no moving parts and elements, all panels have a life expectancy of 300,000 hours or 20 years.

Both glass and aluminum heating panels can easily be cleaned using a damp cloth or light household surface cleaning products.

To repair a scratch, gently rub fine wire wool and alcohol in a circular motion over the scratch.

Yes. Timers can be used from the thermostat controller or the plug in/off switch.

No. Pairing infrared heaters to a smart home heating control system can be a more efficient way of running the heating system.

No. Some of our thermostats are hardwired, while others run on radio frequency.

No. Since infrared heaters require no moving parts or elements, they are silent.

Yes. Heaters can be painted with emulsion-based paints.

Placing an infrared heater behind a couch will prevent a proper heat output for the room.

Infrared panels can easily be mounted on walls or ceilings using simple, secure fittings. In non-standard constructions, some installations may require a specialized fitting. Depending on the type of installation, wires can be completely hidden, and the panel can be fitted in as little as 30 minutes. Whole-house installations can take as little as a day, depending on the home's existing electrical circuits.

Yes. Heating panels can easily be zoned per room or throughout the entire home, depending on the type of thermostat.

Yes, using a concealed panel kit; however, installation for concealed panels is more expensive and time consuming.

All infrared heating panels are designed to last up to 20 years and come with a 03-year warranty. Take the time to learn more about the specifics of your product's warranty.